Lost your password or username?
Please use this page to reset your password.
A link to change the password will be sent to the email address we have on file. If the email does not seem to arrive please double check the spam / junk mail folder, it will come from the address email@example.com.
If you're not able to retrieve it that way please contact our support team so they can assist you. Try to include as much information about your account as possible so we can verify your identity.
- What you believe the username/password is
- Address, telephone number of file
- Number of and name(s) of projects
- Possible email address on file
Answers to the majority of questions we receive can be found here in the knowledge base.
- How can I track downloads?
- How do I delete my account?
- How do I use Custom Tags?
- What are some Custom Tag use cases?
- Can I alter the Statcounter code?
- What happens when my log file is full - does Statcounter stop tracking?
- Do you reserve the right to share my email addresses or my clients' site users' email addresses with third parties?
- Do you have a secure (HTTPS / SSL) tracking code?
- Why is this service free?
- If a visitor does not have cookies enabled are they still tracked by the system?
- Statcounter and the GDPR
- What is the database error message I'm seeing?
- Does StatCounter work with Craigslist?
- How do I close my account?
- How can I view stats from only certain countries / cities / states?
- Why does the URL say "Unknown"?
- My email report is missing / didn't get delivered.
- In my downloaded log the leading zero (0) in zip codes has been removed - how can I fix this?
- How do I enable async (asynchronously) tracking?