Add Visitor Labels & Alerts
Never miss an important visitor again. Visitor Labels and Alerts help you stay on top of visitor activity.
Visitor Labels
Visitor Labels enable you to add descriptive information about your visitors to help you track them as they visit, leave, and return to your site. You can use Labels to store notes, business names, customer IDs, and more. You can then filter your reports to only show traffic from an individual labeled visitor.
Add a Label
- While logged in to Statcounter, select one of your projects and navigate to any of the following Recent Activity reports: Visitor Activity, Visitor Paths or Page View Activity.
- Choose a visitor you'd like to label and click / tap on the Label icon to the right of the IP Address to open the Visitor Label & Alert popup.
- In the Label this Visitor field, type the text you'd like to associate with this visitor, then click the Save button.
- The label icon will change to a darker blue and your label text will appear in bold to help you identify this visitor in your reports.
You can view and manage all of your Labels by selecting Manage Labels in the Visitor Label & Alert popup or by navigating to Visitor Labels in your project settings. You'll see a full list of all the Labels you've created, and you can update or delete them as you need to.
Visitor Alerts
Set alerts to be notified when an individual visitor returns to your website so you never have to miss an important visitor again.
Add an Alert
- While adding a Label to a visitor, you also have the option to add an alert and get notified the next time that visitor starts browsing your website. In the Visitor Label & Alert popup, check the box "Create an alert for this Visitor" and click Save.
You can also check the "Alert for all visitors from..." box if you want broader tracking for that visitor based on their ISP. This option could potentially generate a lot of alerts, so use it wisely!
- A bell icon
will appear next to each visitor that you have set an alert for.
- To remove an alert, open the Visitor Label & Alert popup for that visitor, uncheck the alert checkbox and click Save.
Alert Notifications
When a visitor you have set an alert for returns to your website, you'll receive a notification in Statcounter. The alert bell icon in the header of your project pages will show the number of new alerts in the red circle. Click the alert bell icon to open a dropdown list of all your alerts.
As new alerts are created, you will automatically receive an email notification. If you have installed the Statcounter app on any of your mobile devices, you'll receive a push notification.
Manage Alert Notifications
To manage your alert notifications, select Your Alerts from the user dropdown menu in the header. The Your Alerts page lets you switch on / off alerts for email or individual mobile devices.
Related Articles
- Install the mobile app and check your stats on the go.
- See the paths your visitors take through your website.
- Cut through the noise of your web traffic with Filters.
20 Comments
Being able to see which countries were viewing our website was one reason we opted to use Statcounter as we are streaming to a global audience with a specific genre of related music. I am extremely dissapointed at this denial of service and would be prepared to pay something to help out, though not at the fees listed. so much for Loyalty, its not recognised anymore it would seem, just gouging tactics.
Location details are also available for each visitor in Recent Activity > Visitor Activity and Visitor Paths.
Labels and Alerts are upgraded features.
I lost interest.
But now since it was deleted from my template I added it in but it’s not where I want it.
Could you display a link to directions or tell me where they are because I’m not finding them. Thank you
I’m not doing this for business. I post colorful photos because the world need more color.
It would be good to know who is seeing my blog since some people are antagonistic in various ways.
But there is no way to see them therefore 2nd step, block them.
Thanks
However, from 1st March 2022, visitor labels are only available on the Premium plan for all members, as detailed in a message displayed in Statcounter over the previous 6 months.
We would really appreciate it if you could help support Statcounter by upgrading your account. By doing so, you get to keep your existing labels and enjoy all the benefits of the Premium plan. If you don't wish to upgrade and you'd like to download your visitor label data, you can contact support to facilitate this.
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The Premium plan is available for $89 per year per project and includes:
100,000 page views
Landing Page Analysis
Conversion Tracking
Paid Traffic Analysis
Visitor Labels
Visitor Alerts
Live Update
Export Reports as CSV
Detailed Email Reports
Priority Support via Live Chat
You are correct, name and contact info are not available. However, where the host ISP is a business, often the name of the business is the host name, which can serve some use cases.