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Knowledge Base

The StatCounter.com homepage won't load - and my counter won't load on my webpage.

It is possible that you have installed some anti-virus software that has added the following line to your hosts file on your computer.


Your hosts file can be found in the following locations.

Windows 95/98/Me c:\windows\hosts

Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts

Windows XP Home c:\windows\system32\drivers\etc\hosts

Open it up with program like notepad and remove the line.

Answers to the majority of questions we receive can be found here in the knowledge base.